Welcome to TOPBUS (“Company,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or use our transportation services.
1. Information We Collect
We may collect personal information such as your name, email address, phone number, pickup and drop-off location, travel date, passenger details, service request, and any other information you provide through our website, booking form, phone, or email.
We may also collect basic technical information such as IP address, browser type, device information, and website usage details.
2. How We Use Your Information
We use your information to respond to inquiries, process bookings, confirm reservations, provide transportation services, communicate trip details, process payments, improve our website, and deliver better customer support.
3. Booking & Payment Information
When you book a service with TOPBUS, we may collect booking and billing information required to complete your reservation. Payment details may be processed through secure third-party payment providers. We do not sell your payment information.
4. Sharing of Information
We may share limited information with drivers, staff, payment processors, website service providers, or other trusted partners only when necessary to complete your booking, provide service, or comply with legal requirements.
5. Cookies & Website Tracking
Our website may use cookies and similar tracking technologies to improve website performance, understand visitor activity, remember preferences, and enhance user experience. You may disable cookies through your browser settings.
6. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no online system or data transmission method can be guaranteed to be completely secure.
7. Data Retention
We keep your personal information only for as long as needed to provide services, maintain business records, complete transactions, comply with legal obligations, or resolve disputes.
8. Third-Party Links
Our website may contain links to third-party websites or services. TOPBUS is not responsible for the privacy practices, content, or policies of third-party websites. We recommend reviewing their privacy policies before sharing information.
9. Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
TOPBUS
Email: info@topbus.ca
Phone:+1 289-402-5287